This Melbourne Coles has been rated the worst in Victoria — check the full list to see where your local supermarket ranks

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Arshia Anand

 –  Jr. Staff Writer

 ·  October 13, 2026

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Victorian shoppers might want to think twice before their next supermarket run, with a new ranking revealing which Coles stores have attracted the lowest customer ratings.

Coles Chadstone Village in Ashwood has claimed the unwanted title of Australia’s worst-rated Coles, averaging just 3.55 stars from 233 Google reviews.

And it’s not the only one. Seven Victorian supermarkets feature among the country’s 10 lowest-rated Coles stores, highlighting a stark contrast between the state’s highest- and lowest-scoring outlets.

Coles Chadstone Village is the worst-rated Coles in Victoria

The research ranked 830 Coles supermarkets across Australia using Google review data collected on October 5, 2026. Here are Victoria’s lowest-rated stores.

Here are the top 10 worst-rated Coles in Victoria:

1. Coles Chadstone Village, Ashwood — 3.55 stars from 233 reviews
2. Coles Burnside — 3.64 stars from 591 reviews
3. Coles Wallan — 3.65 stars from 512 reviews
4. Coles Essendon — 3.66 stars from 783 reviews
5. Coles Reservoir — 3.67 stars from 1,330 reviews
6. Coles Noble Park — 3.69 stars from 1,517 reviews
7. Coles Balwyn East — 3.69 stars from 515 reviews
8. Coles Ferntree Gully — 3.77 stars from 708 reviews
9. Coles Bulleen — 3.77 stars from 456 reviews
10. Coles Local Daylesford — 3.77 stars from 939 reviews

Customer complaints highlighted in the research include long waits and difficulty getting help in-store. At Coles Chadstone Village, one shopper voiced their frustration with the Click and Collect service, writing: “Too much wait time at click and collect more than 1 hour.”

For shoppers turning to online orders to save time, lengthy collection waits can quickly undermine the convenience.

While Google ratings don’t capture every customer’s experience, they offer a glimpse into the frustrations shaping shoppers’ perceptions of their local supermarkets.

Coles Local Surrey Hills is the best-rated Coles in Victoria

At the other end of the rankings, Coles Local Surrey Hills leads Victoria with 4.39 stars from 506 reviews. Coles Mildura follows on 4.34 stars, while Hamilton, Kew and Torquay each score 4.30 stars.

The gap between the state’s highest- and lowest-rated stores is striking, with Surrey Hills outscoring Chadstone Village by 0.84 stars.

Here are Victoria’s 10 best-rated Coles supermarkets:

1. Coles Local Surrey Hills — 4.39 stars from 506 reviews
2. Coles Mildura (Fifteenth St) — 4.34 stars from 994 reviews
3. Coles Hamilton — 4.30 stars from 616 reviews
4. Coles Kew — 4.30 stars from 465 reviews
5. Coles Torquay — 4.30 stars from 679 reviews
6. Coles Colac — 4.27 stars from 524 reviews
7. Coles Cowes — 4.27 stars from 1,451 reviews
8. Coles Drysdale — 4.26 stars from 577 reviews
9. Coles Spencer St, Docklands — 4.25 stars from 2,901 reviews
10. Coles Harpley, Werribee — 4.25 stars from 213 reviews

How does Victoria compare nationally?

Across the 830 Coles supermarkets included in the study, the national average rating was 4.04 stars. Victoria’s average sat slightly lower at 4.03.

The analysis used Google Maps ratings for open Coles supermarkets with at least 200 reviews, excluding duplicate listings and separate liquor, petrol, online and express locations.

While customer ratings can change over time, the findings offer an intriguing look at how differently shoppers rate their local supermarkets, and which Victorian stores have the most room to improve.